Effective date: April 29, 2026
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, online store, email communications, and related services (including membership or community platforms we may use).
Our approach to privacy
We view privacy as part of building trust and care with the families and communities we serve. We aim to collect only what is necessary, use it responsibly, and be transparent about how it is handled.
Who we are
Hand in Hand Parenting (“we”, “us”, “our”) operates this website and related digital services.
If you have any questions about this policy or your personal data, you can contact us at:
Email: [email protected]
Attention: Privacy Officer
548 MARKET ST, STE 88427,
SAN FRANCISCO, CA 94104
What information we collect
- Information you give us, such as your name, email address, phone number, billing address, shipping address, and any message you send us.
- Order information, such as what you bought, what you paid, and the date of your purchase.
- Payment information needed to complete a purchase. Payment card details are generally processed by our payment processor and are not stored by us except as provided through that processor.
- Information collected automatically when you use our website, such as your IP address, browser type, device information, pages viewed, and general site activity collected through cookies or similar tools.
We may collect and process the following categories of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Messages or enquiries you send us
- Account or membership details (if applicable)
Transaction and order information
- Products purchased
- Order history
- Payment status and transaction details
Payment card details are processed securely by our payment processor (Stripe) and are not stored by us.
Information collected automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and interactions
- Approximate location (derived from IP)
- Cookie and tracking data
How we use your information
- To process payments, fill orders, send receipts, and provide customer service.
- To run, maintain, and improve our website and services, and understand how our site is used
- To communicate with you about your order, your account, or other service-related matters.
- To send newsletters or marketing emails if you sign up for them. You can unsubscribe at any time.
- To detect fraud or misuse and strengthen the security of our systems, enforce our terms, and comply with legal obligations.
When we share information
- If you opt in, we may send you emails about updates, resources, events, or offers.
- You can unsubscribe at any time using the link in any email
- Service emails (such as receipts or order confirmations) will still be sent when necessary
- We use email service providers such as Keap to manage communications securely.
- We do not sell your personal information.
- We may share information with service providers that help us operate our website and store, such as payment processors, website hosting providers, shipping or fulfillment partners, email systems, analytics providers, and professional advisors.
- We work with third-party service providers that process personal information on our behalf. These providers operate in accordance with their own privacy and security practices.
- We may also share information if required by law, to respond to legal requests, or to protect our rights, safety, users, or the public.
Cookies and similar technologies
- We and our service providers may use cookies and similar technologies to keep the site working, remember preferences, understand site traffic, and improve performance.
- These may include: Essential cookies needed for the website to function, analytics cookies that help us understand how visitors use our site, cookies provided by third-party service providers that support our store, communications, and/or analytics.
- Some of these technologies may collect information about your activity over time and across different sites.
- You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.
- Depending on your location you may also be able to manage cookie preferences when you visit our site.
Do Not Track
- Some web browsers offer a “Do Not Track” setting. Because there is not yet a universal standard for how to respond to these signals, our site may not respond to them.
- We aim to use tracking tools in ways that are limited, purposeful, and aligned with improving the experience of our website and services.
- Other parties, such as analytics or commerce service providers, may collect information over time and across different websites through cookies or similar technologies on our site.
Your choices
- You may ask to access, update, or delete personal information we have about you, subject to legal exceptions and reasonable identity verification.
- You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us directly.
- If you are a California resident, you have the right to request:
- Information about the categories of personal information we collect, use, and share
- Access to the specific personal information we have about you
- Deletion of your personal information, subject to legal exceptions
- Correction of inaccurate personal information
- To opt out of certain types of data sharing, where applicable
- To not be discriminated against for exercising your privacy rights
- To make a request, please contact us using the information below. We may need to verify your identity before processing your request.
- You have the following rights under UK & EU GDPR (subject to legal limitations):
- Right to access your personal data
- Right to rectification (correction of inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing (including marketing)
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority (e.g. the UK ICO)
To exercise your rights, contact us at the details provided above. We may need to verify your identity before responding.
We are based in the United States and may transfer your personal data outside the UK and European Economic Area (EEA).
Where this happens, we take action to support the protection of your data in line with applicable data protection standards, such as:
- Standard Contractual Clauses (SCCs)
- UK International Data Transfer Addendums
- Data Processing Agreements with service providers
These measures are intended to support the protection of your data in line with applicable GDPR data standards.
Data retention
- We keep personal information only as long as reasonably necessary for the purposes described in this policy, including completing transactions, keeping required business and tax records, resolving disputes, and meeting legal obligations.
- For example, we may retain transactions and payment records for several years to meet tax and accounting requirements, while other information may be kept for shorter periods depending on its purpose.
Security
- We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s privacy
- Our online store is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the store. If you believe a child has given us personal information, please contact us so we can review and delete it if appropriate.
Third-party links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not ours.
International visitors
We are based in the United States. If you use our site from another country, you understand that your information may be transferred to and processed in the United States.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you via our website or email.
Contact us
If you have questions about this Privacy Policy or want to make a privacy request, please contact:
Hand in Hand Parenting
[email protected]
Attention: Privacy Officer
548 MARKET ST, STE 88427,
SAN FRANCISCO, CA 94104